Customer FAQ

         

You can book a ride with Salone Ride through our mobile app. Simply download the app, create an account, enter your pickup and drop-off locations, and select your preferred ride option.

Salone Ride accepts digital payment options such as credit/debit cards and mobile wallets. You can choose your preferred payment method during the ride booking process. In extreme cases cash payments would be accepted

Yes, you can schedule a ride in advance using the Salone Ride app. Simply select the

Yes, all Salone Ride drivers undergo a thorough screening process, including background checks and verification of their licenses and driving records. We ensure that our drivers meet the necessary requirements to provide safe and reliable rides.

If you left an item in a Salone Ride vehicle, please contact our customer support immediately. Provide details about the trip, and we will do our best to assist you in retrieving your belongings.

Currently, Salone Ride does not offer the option to request a specific driver. However, rest assured that all our drivers are trained professionals committed to providing a safe and comfortable ride experience

If you anticipate being late for your Salone Ride, it is recommended to inform the driver by calling or sending a message through the app. However, please be considerate of the driver's schedule and availability

Yes, Salone Ride can be used for business purposes. You can choose the appropriate ride option based on your needs, and receipts can be provided for expense reporting

Salone Ride operates 24/7, allowing you to book rides at any time of the day or night, subject to driver availability in your area

Salone Ride provides digital receipts that include a breakdown of the fare. You can access and download your ride receipts from the app or request them via email

Salone Ride prioritizes passenger safety by thoroughly screening and verifying all drivers, ensuring compliance with safety regulations, and regularly monitoring driver ratings and feedback

Salone Ride offers on-demand rides, which means you can book a ride when you need it. However, during peak hours or high-demand periods, it is advisable to allow for some extra time in case of driver availability constraints

Salone Ride primarily operates within designated service areas or cities. It is recommended to check the app for availability and coverage areas before requesting a ride to a location outside of the usual service area

Salone Ride allows passengers to bring luggage that fits comfortably in the vehicle's trunk or designated storage area. However, please be considerate of other passengers and avoid oversized or excessively heavy luggage

Salone Ride allows you to choose from different ride options, under car rides, as economy, business or comfort, delivery, airport pickup etc. However, the specific vehicle assigned to your ride may vary based on availability at the time of booking.

Please visit our website @ www.saloneride.com and click on FAQ for both driver and customer